Terms & Conditions

Confirmation: A booking is only secured once a deposit of 25% has been received. This deposit is refundable if the booking is cancelled 14 days or more before the arrival date.
Final Payment: The remaining balance must be settled at least 7 days prior to the arrival date.
Cancellations: Cancellations made with less than 7 days notice will forfeit the full booking fee.
Early Returns: No refunds or credits will be issued for cats collected before their scheduled departure date; the full booked period remains payable.

Vaccinations: A valid vaccination certificate must be presented upon arrival. Failure to provide proof will result in the refusal of boarding.
Condition: We reserve the right to refuse any cat showing signs of infectious illness or poor health for the safety of all cats staying with us.
Medication: We are happy to administer prescribed medication at no extra charge, provided it is supplied in its original packaging with clear veterinary instructions. Medication is administered at the owner's risk; we are not responsible for any adverse reactions to prescribed treatments.
We cannot be held responsible for any decline in health related to a non-disclosed pre-existing condition.

Emergency Protocol: In the event of illness or injury, we will attempt to contact you or your emergency contact immediately. If unreachable, we reserve the right to seek veterinary attention and act in the cat’s best interest.
Costs: All veterinary fees incurred during the stay are the responsibility of the owner. This includes any transport/call-out fees.
Liability: While every possible care is taken, cats are boarded entirely at the owner's risk.

Food: Owners must provide sufficient food for the duration of the stay to avoid digestive upset. If food runs out, we will restock at the owner's expense.
Belongings: You are welcome to bring toys or bedding, but please note these are left at your own risk. We cannot be held liable for loss or damage to personal items.

Appointments: Drop-offs and collections are strictly by appointment during our opening hours. This ensures we can give every cat (and owner) our full attention.
Late Collection: Cats not collected by the agreed time may incur a "Late Stay" fee of £20.

We may occasionally take photographs of your cat for our social media or website. Please inform us upon booking if you do not wish for your cat’s image to be shared.

If a cat is not collected within 14 days of the scheduled departure date and no contact has been made by the owner, we reserve the right to re-home the cat or surrender it to a rescue centre.

8. Cats Sharing Pens

Cats from the same household sharing a unit do so at the owner's risk. If they show signs of aggression toward one another, we reserve the right to separate them into different units for their safety, and the owner will be liable for the additional boarding costs.
Socialising: For safety, cats from different households will never be mixed.